@Atlas on WhatsApp
One number, one conversation. Send a voice note from a cab to @Atlas, get a structured audit reply by the time you're at the desk.
The WhatsApp channel mirrors the web chat exactly: same @Atlas orchestrator, same five specialists, same store context, same credit ledger. The only difference is the surface — text, voice notes, images, and PDFs land in the same conversation thread.
Prerequisites
Before you start
- A BoostEcom account (sign up free).
- A WhatsApp number you can verify with an SMS code.
- At least one store connected to your organisation — @Atlas routes every WhatsApp message to the active store, so it needs one to exist.
Step 1
Link your WhatsApp number
Open Account → Settings → Channels and click Link WhatsApp.
A modal asks for your number in international format
(+33 6 12 34 56 78). Click Send code — you receive a 6-digit
code by SMS within 30 seconds. Paste it back into the modal.
That's the entire setup. Your number is now bound to your BoostEcom session and every message you send the official @Atlas · BoostEcom WhatsApp number gets routed into your account.
Step 2
Send your first message
Open WhatsApp. Search for @Atlas · BoostEcom (the number is shown
on the channels page once you've linked). Send a hello message — or
better, ask something real:
"Audit my best-selling product page and tell me the top three conversion wins."
@Atlas replies in the same thread within ~10 seconds. Voice notes work too — record up to 60 seconds, send it, the audio is transcribed by the same Hume engine the web chat uses.
Step 3
Switch store context from WhatsApp
If your organisation has multiple stores, prefix the message:
| Prefix | Effect |
|---|---|
| @store:elysium | Route the next message to the elysium store. |
| @store:list | List your stores and their slugs. |
| @store:active | Show the store the next message will hit. |
No prefix → the message routes to your URL-bound active store (the
last one you opened on boostecom.app).
Step 4
What works, what doesn't
| Feature | WhatsApp | Web chat | |---|---|---| | Text + voice notes | ✅ | ✅ | | Image / PDF attachments | ✅ (up to 16 MB / WhatsApp limit) | ✅ | | Multi-turn conversation | ✅ same thread | ✅ | | Tool calls (Shopify, Klaviyo, MCP) | ✅ | ✅ | | Live voice call with @Atlas | ❌ (use the web chat) | ✅ | | Workflow editor + canvas | ❌ (web only) | ✅ | | Streaming responses | ⏳ (WhatsApp sends one final message) | ✅ token-by-token |
The streaming difference is a WhatsApp limitation, not ours — the protocol doesn't support partial message updates the way our SSE stream does.
Step 5
Unlink your number
Same place: Account → Settings → Channels → Unlink. Removes the binding immediately and erases the verification code from our side. Conversation history stays in your BoostEcom account.
Privacy
What WhatsApp sees
- Message bodies (the bare minimum for delivery — WhatsApp encrypts everything end-to-end between you and our verified business number).
- Delivery + read receipts on your messages.
- Nothing about your store, organisation, credit balance, or other BoostEcom data — that all stays server-side on our infrastructure.