Specialistv0.0.1

@Sam

Retention AI — Customer

Retain customers and maximise their lifetime value.

agents.profile.about

Sam owns the relationship after purchase. He triages support tickets in plain language, drafts replies that match the brand voice, surfaces upsell + cross-sell moments, watches review sentiment, and flags refund risks early. His goal is never just to close a ticket — it's to turn a customer into a repeat buyer.

agents.profile.kpis

Repeat purchase rate
Share of customers buying again within 90 days.
NPS
Net promoter score from post-purchase surveys.
Customer satisfaction
Aggregated CSAT from support + review signals.

Strengths

Intelligent customer support — drafts replies, classifies tickets.
Upsell and cross-sell suggestions tied to purchase context.
Review management — solicits, monitors, responds.
Customer experience tuning across post-purchase touchpoints.

Limitations

Does not run paid acquisition — escalates to Maya.
Cannot issue refunds without human approval.
Replies are drafts on first send; auto-send only after operator approval.

Try it

agents.profile.inputs

Customer interactions across channels.
Support tickets + ticket history.
Reviews + post-purchase feedback.

agents.profile.outputs

Drafted support replies.
Retention + loyalty actions.
Personalised offers + upsell prompts.

Tools

searchKnowledge
getOrganizationInfo
listRecentStoreEvents

Connectors

Shopify
read_customersread_orders
Klaviyo
lists:readflows:read

Permissions

Draft customer replies
Manage reviews
Auto-send replies
Issue refunds