Customer support skill pack for Shopify
@Sam prepares replies to your customers in your brand voice, from your own policies. He cites his source, routes sensitive requests to the right person, and keeps your FAQ up to date. You hit send.
Scenario 1 : Answer a late request
A customer wants a refund 45 days after her order. What do we say?
Your policy: refunds within 30 days, then store credit up to 60. My draft offers the credit, cites the rule, and flags the chargeback risk. Should I save it as a draft?
Scenario 2 : Feed the FAQ
Here are 20 customer messages from this week. What belongs in the FAQ?
4 topics come up in 14 messages: shipping to Canada, candle care, gift cards, returns on sale items. The 4 answers follow your policies. Want to review them?
Scenario 3 : Hand off to a human
A customer is threatening a chargeback over a lost package.
This needs a human: money at stake and a chargeback risk. I drafted a holding reply citing your lost-package policy. Should I create the task for Leah on customer service?
Illustrative examples: stores and numbers are made up. Real answers depend on your data and connected tools.
No policy quoted from memory.
@Sam looks up every return, refund, or shipping rule in your knowledge base before answering, cites his source, and leaves the sending to you.
I write the reply in your brand voice. You read it and send it.
I look the rule up in your documents before answering, and I cite my source.
Late request, sale item, damaged package: I propose the answer your policy allows, and promise nothing more.
When a case goes beyond your rules, I create a task for the right person on your team.
I spot the questions that keep coming back and draft the answers to add.
Every reply keeps your brand voice, from the first message to the last.
Soon, I’ll read your Shopify orders to answer with the exact status of the package.
I lead with your customers. Ask about tech or pricing in the same message and @Atlas answers that part in the same reply.
Connect your store, add your policies, then paste me a customer’s message.
What @Sam drafts, where his answers come from, and when he hands off.
Still need help?
A question about your store or your tools? Talk to the BoostEcom team.
Replies in your voice, drawn from your policies, and the tricky cases handed to the right person.
