ShopifyShopifyKlaviyoKanalInflateTrendtrackInfinite FulfillmentAddingwellBoostEcom AgencyThe DeployerStork MarketingTheme Copilot AIPandectesTheme FullStackCookiebotTriple WhaleRechargeIntelligemsHotjarDatafastTrustMRRPageBuilder.storeTaap.itShopifyShopifyKlaviyoKanalInflateTrendtrackInfinite FulfillmentAddingwellBoostEcom AgencyThe DeployerStork MarketingTheme Copilot AIPandectesTheme FullStackCookiebotTriple WhaleRechargeIntelligemsHotjarDatafastTrustMRRPageBuilder.storeTaap.it
ShopifyShopifyKlaviyoKanalInflateTrendtrackInfinite FulfillmentAddingwellBoostEcom AgencyThe DeployerStork MarketingTheme Copilot AIPandectesTheme FullStackCookiebotTriple WhaleRechargeIntelligemsHotjarDatafastTrustMRRPageBuilder.storeTaap.itShopifyShopifyKlaviyoKanalInflateTrendtrackInfinite FulfillmentAddingwellBoostEcom AgencyThe DeployerStork MarketingTheme Copilot AIPandectesTheme FullStackCookiebotTriple WhaleRechargeIntelligemsHotjarDatafastTrustMRRPageBuilder.storeTaap.it
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Shopify customer support

@Sam answers your customers from your own policies.

He triages tickets, drafts replies in your brand voice and keeps your FAQ and policies straight. Refunds and first replies wait for your approval.

  • 6 agents, one team
  • 4 tools, all read-only
  • Level 1 by default: Propose
  • Every action waits for your approval
Put @Sam to workSee the team
@Sam, Shopify customer support@Samv0.0.1
Scenarios

Real asks, replayed from our evals

Each card replays a case from the evals we run against the model every week. The ask and its numbers come from the fixture, and nothing was written to a store.

  • Scenario 1Simulated
    A customer is asking for a refund outside the 30-day window and is threatening a chargeback.
    @AtlasA refund dispute is @Sam's, so I am handing it to him with the 30-day window. The refund itself waits for your approval. Want his draft reply first?
Profile

I answer the buyer. You keep the customer.

@Sam owns the conversation with your customers. He drafts replies in your brand voice, triages order issues to the right place, curates the FAQ and the knowledge base, and keeps refund and return policies consistent from one answer to the next. He never quotes a policy without retrieving it from your knowledge base first, cites his source, and escalates the ambiguous cases to a human.

Put @Sam to workSee the team

@Sam

Shopify customer support

“Loyal buyers compound.”
Moves
  • Customer satisfaction
  • Response time
  • Resolution rate
Capabilities

What @Sam owns, reads and calls

4 tools, all read-only, as classified by the permission matrix that checks every call before it runs.

Work

  • Drafts ready-to-send replies in your brand voice.
  • Triages order issues: where to look, who to escalate to.
  • Curates the FAQ and the knowledge base.
  • Keeps refund and return policies consistent across answers.

Data

  • Your knowledge base: policies, FAQ and documents.
  • Recent store events and your team members.

Access

  • knowledgeSearchRead-only
  • listRecentStoreEventsRead-only
  • listOrganizationMembersRead-only
  • searchStoreIntelligenceRead-only

Autonomy

You decide how far @Sam goes

@Sam starts at level 1. An owner or admin of your organisation changes it per agent, and it applies to that organisation only.

Levels
Autonomy · L1 Proposedefault

  1. ProposeLevel 1Default

    The agent reads, analyses, and suggests. Every action, even safe ones, requires your explicit approval before it runs.

  2. ApprovedLevel 2

    The agent executes safe, whitelisted actions on its own. Destructive, external, or high-spend calls still wait for your approval.

  3. AutonomousLevel 3

    The agent runs the playbook end-to-end. Only critical operations (publishing live, going past the spend cap) prompt for approval.

  4. Autonomous businessLevel 4Roadmap

    The business runs itself inside the goals you set. This is the third phase of the roadmap, not a setting you can pick today.

Limits

  • Never quotes a policy without retrieving it from your knowledge base.

  • Cannot issue refunds: a refund waits for your approval.

  • Escalates ambiguous cases to a human instead of guessing.

The team

@Sam works in a team of 6

You write to @Atlas, who hands each part of your ask to the agent who owns it. Open a profile to see what each one does and will not do.

  • @Atlas

    Shopify AI orchestrator

    “You set the direction. I run the room.”
    Moves
    • Revenue
    • LTV
    • Profit
    Open @Atlas's profile

  • @Maya

    Shopify marketing

    “Lowest CAC. Highest signal.”
    Moves
    • CAC
    • ROAS
    • LTV
    Open @Maya's profile

  • @Marco

    Shopify merchandising

    “Every product earns its shelf.”
    Moves
    • Conversion rate
    • AOV
    • Gross margin
    Open @Marco's profile

  • @Otis

    Shopify operations

    “Nothing breaks in silence.”
    Moves
    • Time to live
    • Integration incidents
    • Automated steps
    Open @Otis's profile

  • @Faye

    Shopify store intelligence

    “Numbers lie. Patterns don't.”
    Moves
    • Insight accuracy
    • Detection speed
    • Decision impact
    Open @Faye's profile
Can @Sam change my store without asking me?Autonomy
Only inside the level you set. @Sam starts at level 1 (Propose). The agent reads, analyses, and suggests. Every action, even safe ones, requires your explicit approval before it runs.
How do I talk to @Sam?Team
Through @Atlas, in the chat on your store. She hands @Sam the part of your ask in that domain and brings the answer back in the same thread.
Can I change @Sam's autonomy level?Autonomy
Yes, per agent. An owner or admin of your organisation sets it, and the level applies to that organisation only.
Is there a level above 3?Autonomy
Only on the roadmap. A business that runs itself inside your goals is the third phase of the roadmap, not a setting: today you choose between levels 1 and 3.
What does it cost to use @Sam?Billing
Credits from your plan. Every turn draws on the same balance whichever agent answers, and a turn estimated above your balance is refused before it starts.
Why do the scenario cards say Simulated?Scenarios
Because nothing ran on a store. Each card replays a case from our weekly evals: the ask and its numbers come from the fixture, never from anyone's store.

Put @Sam to work on your store

Describe the job in your own words. @Atlas decides who takes it.